Certain topics that are discussed in the book are the fundamental techniques in handling people, 6 ways to make people like you, how to win people to your way of thinking and how to be a leader and how to change people without giving offense or arousing resentment.
The basic ways of handling people include not criticizing, condemn or complain. It is important to give honest and sincere appreciation.
Advice on ways to make people like you include becoming genuinely interested in other people. Smile is a very important aspect, (people like happy people). Remember a persons name - this is deemed very sweet and flattering to people. Being authentic and a good listener are also important. Making some one feel important and doing it sincerely is also necessary.
http://www.westegg.com/unmaintained/carnegie/win-friends.html
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